CPV 728 – Digitalisation Services

CPV 728 covers digitalisation of administrative processes, e-government services, digital transformation, process automation and online service delivery for public authorities.

What does CPV 728 cover?

CPV group 728 covers services for the digital transformation of organisations and administrative processes. At its core, this involves the analysis, redesign and digital implementation of processes that were previously paper-based or only partially digital. Typical services include as-is process analysis, the development of target processes for digital delivery, the implementation of process automation solutions (RPA, workflow systems), the set-up of digital online application channels, and the implementation of e-government programmes requiring the full digitalisation of public services.

For public contracting authorities, CPV 728 has gained considerably in significance in recent years. E-government mandates, administrative modernisation through register reform, and citizens' growing expectation of digital public services are driving digitalisation projects. These projects require interdisciplinary teams – IT expertise alone is not sufficient; administrative knowledge, project management, change management and UX design are also required.

Further information on the CPV system is available from the European Commission (SIMAP) and from Regulation (EC) No 213/2008 on the revision of the CPV.

Typical Services in CPV 728

E-government implementation: digitalisation of public services
Process analysis and digital process design (target-state concepts)
Robotic Process Automation (RPA) for routine administrative tasks
Workflow automation and digital mailroom processing
Advisory and implementation of digital transformation strategies
E-government services and citizen portal development
Change management and training for digitalisation projects

Examples of Tenders with CPV 728

E-Government Implementation Package for a District Administration: A service package for the full digitalisation of 25 prioritised public services, including process analysis, digital application channels, back-office integration and user testing.
RPA Implementation for Document Processing at a Federal Agency: Introduction of Robotic Process Automation solutions for automated processing of incoming forms and documents, including process analysis, RPA development, testing and operational handover.
Digital Transformation Advisory for a City Administration: Development of a digitalisation roadmap for a medium-sized city administration, including a prioritisation framework, resource planning, funding advisory and support for initial flagship projects.

Current tenders with CPV 728 are published on TED (Tenders Electronic Daily) and on national procurement platforms such as the German Procurement Portal (DTVP).

Who is CPV 728 relevant for?

Public Contracting Authorities

Municipalities, district authorities, regional agencies and national government bodies digitalising their public services are the principal contracting authorities under CPV 728. Digitalisation projects are often complex and require close involvement of the relevant operational departments. Specifications should define clear deliverables and milestones. Provisions for knowledge transfer are important to ensure that the authority remains capable of acting after project completion. Further information is available from the Federal Ministry for Economic Affairs and Climate Action (BMWK).

Companies and Bidders

Digitalisation service providers and e-government specialists supporting public authorities in administrative modernisation will find a strongly growing market under CPV 728. Successful bidders combine IT competence with administrative expertise and demonstrated e-government or digital transformation experience. Change management skills and agile project experience are increasingly sought, as digitalisation projects must be implemented iteratively and in a user-centred manner.

How does Bond help with CPV 728?

Tender Match – Automatically Find Tenders (CPV 728)

With tender.match, digitalisation service providers and e-government specialists automatically receive all relevant tenders with CPV 728 directly in their dashboard. BOND indexes tenders from over 1,000 procurement portals in the EU – from TED to national platforms and regional contracting authorities. Instead of manually searching dozens of portals every day, matching digitalisation contracts are filtered and delivered by industry, competency, region, and company profile. An automated gap analysis immediately shows where the company meets the requirements and where gaps exist. This ensures companies never miss a deadline and can focus on preparing their bids.

Company Match – Find the Right Partners and Suppliers (CPV 728)

For companies looking for suppliers, subcontractors, or consortium partners for e-government projects, company.match provides direct access to qualified firms from an EU-wide database of over 28 million companies. Especially for larger digitalisation tenders that a single company cannot handle alone, company.match automatically identifies suitable partners for bidding consortia and partial services – increasing the chances of winning the contract.

Frequently Asked Questions about CPV 728

What does the CPV code 72800000 mean?

The CPV code 72800000 designates computer audit and testing services in the European classification system. Under CPV 728, it is applied to digitalisation services covering the transformation of administrative processes and the implementation of e-government solutions.

How do I find tenders with CPV 728?

Tenders with CPV 728 are published on TED (Tenders Electronic Daily) for EU-wide procedures and on the German Procurement Portal (DTVP) for national tenders. Bond automatically aggregates all relevant tenders from over 1,000 portals and delivers them filtered by company profile.

What are the requirements for participating in tenders with CPV 728?

Bidders are generally required to provide references from comparable e-government or digital transformation projects, evidence of agile project management methodologies, and qualifications in relevant digitalisation frameworks. Details are governed by the VgV and, for below-threshold awards, the UVgO.